PAYMENT POLICY
Coral & Tusk accepts Visa, Mastercard, Discover, American Express or PayPal. The transaction is processed through our secure server. If you prefer to contact us directly to place your order, you can call 917.586.3582 and we would be more than happy to receive your order over the phone. Please have your credit card number ready along with the verification code and billing zip code.
PRIVACY POLICY
We do not share or sell any customer information with third parties. Our secure server provides maximum privacy.
SHIPPING POLICY- DOMESTIC
Orders generally ship within 2-3 business days. We use FedEx ground for delivery, so please bear in mind that it is not possible to deliver to a PO Box. Please contact us directly so that we can formulate an alternative delivery method. Coral & Tusk is not responsible for any delays in delivery errors.
Shipping and handling costs are calculated on total amount spent.
$0.00 - $20.00 : $5.00
$20.01 - $100.00 : $10.00
$100.01 - $300.00 : $15.00
$300.01 - $500.00: $20.00
$500.01 and up : $0.00
SHIPPING POLICY - INTERNATIONAL
The receiver is responsible for all incurred taxes and customs duties. International deliveries are subject to local import duties and taxes which the receiver will be required to pay upon receipt. Coral & Tusk is not responsible for customs issues or delays. We use USPS for shipping international deliveries.
0 – 1lbs : $45.00
1 – 5lbs : $60.00
5 – 6lbs : $65.00
6 – 7lbs : $70.00
7 – 8llbs : $75.00
8 – 9lbs: $80.00
9 – 10lbs: $85.00
10lbs and up: $120-$160
If you require faster delivery, prefer a different delivery service, or have any other specific delivery requirements, please contact us and we will see to it that your needs are met. Call 917.586.3582 or email us at info@coralandtusk.com.
SALES TAX
Sales tax will be charged to NY residents on all taxable items.
OUT OF STOCK POLICY
We do our absolute best to have all listed items in stock. If the item is out of stock for some reason, we will notify you immediately via email with a revised lead time on delivery. At that point you will have the option to accept the revised delivery date or cancel your order.
GIFT WRAPPING
Coral & Tusk provides gift wrapping upon request. Please indicate if you would like your purchase gift wrapped in the “special instructions” box on the ordering page.
RETURN POLICY
We will accept returns for store credit or equal merchandise exchange within 30 days of order. Please contact us prior to sending back any item you’d like to return. All returned items must be unused and in original packaging. Damage/defect claims must be communicated within 5 business days of package arrival. Shipping costs and any damage resulting from returning goods are the responsibility of the customer and will not be reimbursed.
Please send returns to:
Coral & Tusk
109 South 5th Street
Room 401
Brooklyn, NY 11249
Credit will be issued once we receive the returned goods and will be valid for one year from date of issue.
All discounted merchandise is final sale.
QUESTIONS
Please feel free to contact us with any questions at 917.586.3582 or info@coralandtusk.com.