Coral & Tusk is not responsible for any delays once the package has shipped and tracking updates have been generated, or for any delivery errors, and lost or stolen packages once the package has been delivered. Unfortunately, stolen packages are becoming more frequent with more people shopping online, so please make sure you have a secure location to ship to and will be there to receive your package, or opt to ship to a more secure location. If you will be traveling or away from your shipping address, please reach out to us at [email protected]. We are happy to hold your order to ship at a date more convenient for you!
We recommend signing up for free text alerts from FedEx or USPS to track your package in real time! FedEx also offers a free service called FedEx Delivery Manager that allows you to reroute or hold packages at secure locations local to your shipping address. If the FedEx notification says "Delivered" and you have not received it, please check with your neighbors first as packages sometimes wind up nearby. If the package is stolen, you will need to reach out to local authorities in order to claim your loss with your credit card company.
We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further shipping inquiries.