x

CLOSEOUT Created with Sketch. ZOOM Created with Sketch.

Enjoy free shipping on domestic orders over $200 and international orders over $500!

15% off your first order when you sign up for our email newsletter here

Customer Care Specialist

Coral & Tusk creates and sells embroidered linen home and gift products based on all original artwork. We have two offices, one in Brooklyn, NY where our creative and marketing team of 4 members is based, and the other in Pinedale, WY, where our inventory is housed and order management and fulfillment team members (2 full time and 2 part time) are based. Our long time production partner is based in India and they do all of our manufacturing. We use Shopify Plus for our ecommerce platform.


Position Description 

Coral & Tusk is seeking a full-time, organized Customer Care Specialist who enjoys and excels at communicating with customers, ensuring excellent service, and maintaining high customer satisfaction. The Customer Care Specialist will provide all day-to-day customer facing assistance and customer profile management through emails, phone calls, chat and CRM systems for our retail e-commerce website and our wholesale and trade divisions. The ideal candidate is someone who is excited about building customer relationships, establishing and maintaining a customer database, and communicating customer insights to the Coral & Tusk team. This is a perfect position for a driven problem-solver with exceptional people skills seeking to make an impact at a growing small business.


Location:

Brooklyn, New York. Currently our team is working remotely, but will be returning to our Industry City office in the upcoming months. This position would potentially start remote with training at our Brooklyn Office, transitioning back with the whole team in the office (M-F 10am-6pm) by August / September.

 

Please email hello@coralandtusk.com with the subject line “Customer Care Specialist Applicant” to submit your resume and cover letter.

 

Responsibilities:

Requirements:

Communication Responsibilities:

Benefits: