Refund policy

RETURNS

  • Your shopping experience and satisfaction with our products upon delivery are very important to us. Each item is created and shipped to you with our utmost care. Please contact us at hello@coralandtusk.com if you had any issues with your order. We will do whatever possible to make sure you're completely happy with your experience shopping with us!

    • For US customers, we accept returns for merchandise exchange, store credit, or refund on full priced items returned within 30 days of your order delivery. All returned items must be in the same brand new condition to be accepted for credit or exchange. Merchandise refunds will be issued to the original method of payment upon receipt of returned item(s). Any original shipping fees will not be reimbursed. Store credit never expires and is issued in the form of an emailed code to use anytime.
    • US customers, please contact us (hello@coralandtusk.com) to receive approval and let us know which item(s) from your order you would like to return. We are happy to check the costs for a return label on our carrier account, and we can deduct that agreed upon cost from your return once we receive it back. In your email, please let us know if you are planning to use the original packaging/box, and if not, the dimensions of the packaging or box you'll be using - we'll need the length, width, and height of that packaging if so. Once we have these dimensions, we can calculate the cost of the return for you.
    • For international customers who are not in the EU, any original shipping fees, and any customs and duties paid will not be reimbursed. Please note that due to these additional non-refundable charges, we generally advise international orders be considered as final sale.
      • All MADE TO ORDER items and FABRICS are final sale:
        • Any item made to order including custom pillows or tabletop, fabric yardage, and framed artwork on our website is final sale.
        • Any fabric, remnant, or cut yardage order is final sale.
      • All Sale or Last Chance items are final sale:
        • Any item in our “Sale” or "Last Chance" collections on our website is final sale.
        • OR if “FINAL SALE” is listed in the product description.
      • All SECONDS or SAMPLE SALE items are final sale:
        • Any item with "Seconds Sale" or "Sample Sale" in the product title.
        • Any item that lists that it is a second or sample sale item in the description, doesn't meet our high quality standards, and has been marked down to reflect the pictured or listed condition.

      To proceed with a return: 

      • Please contact us (hello@coralandtusk.com) to receive approval and request a return label if you would like us to deduct the label cost from your final return. Note for us to create your return label, we'll need to know if you are sending the item(s) back in the original packaging/box, and if not, the dimensions of the packaging or box you'll be using - length, width, and height.
      • All returned items must be unused and in original packaging. 
      • Any original shipping fees, and any customs and duties paid, will not be reimbursed. If shipping on your own, we highly recommend a tracked return method - if we do not receive your item back, we cannot process your return.
      • Damage/defect claims must be communicated within 7 business days of package arrival.

      Information for EU customers on returns:

      Returns for EU customers are allowed 30 days from when the order was marked as delivered. All returned items must be in the same brand new condition to be accepted. Merchandise refunds will be issued to the original method of payment upon receipt of returned item(s). Any original shipping fees, and any customs and duties paid, will not be reimbursed. 

      To request a return from the EU, please log into the customer account here, using the same email the order was placed under. Navigate to Orders, then select the Order you wish to initiate return on, and select which Items you'd like to return. Please note that we do not cover return shipping on international orders. Once we receive your return request, we will reach out to you to inquire on your return packaging and are happy to create a return label for you on our FedEx account, the cost of which can be deducted from your final refund.

      For all other international shoppers (outside the EU):
      • Please note that for international customers outside the EU, returns are not accepted. Any original shipping fees, and any customs, tariffs, and duties paid, cannot be reimbursed.