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Enjoy free ground shipping on orders over $200 within the continental United States and anywhere else for orders over $500!

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Frequently Asked Questions

Email Support

Support Email

[email protected]

Phone Support

Support Phone

+1-718-388-4188

Check most frequently asked questions here, if you still need help then please contact us at [email protected].

Orders and Shipping

We do our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping method and location. Regular ground shipping rates and expedited shipping rates are provided at checkout.

Coral & Tusk is not responsible for any delays once the package has shipped and tracking updates have been generated, or for any delivery errors, and lost or stolen packages once the package has been delivered. Unfortunately, stolen packages are becoming more frequent with more people shopping online, so please make sure you have a secure location to ship to and will be there to receive your package, or opt to ship to a more secure location. If you will be traveling or away from your shipping address, please reach out to us at [email protected]. We are happy to hold your order to ship at a date more convenient for you!

We recommend signing up for free text alerts from FedEx or USPS to track your package in real time! FedEx also offers a free service called FedEx Delivery Manager that allows you to reroute or hold packages at secure locations local to your shipping address. If the FedEx notification says "Delivered" and you have not received it, please check with your neighbors first as packages sometimes wind up nearby. If the package is stolen, you will need to reach out to local authorities in order to claim your loss with your credit card company.

We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further shipping inquiries.

 

Express and Overnight Orders

Express and Overnight orders placed after 2pm EST will be shipped the next business day.

Express and Overnight orders placed after 2pm EST on a Friday will be shipped the following Monday.

Coral & Tusk is not responsible for any delays once the package has been shipped and tracking updates have been generated, or for any delivery errors, and lost or stolen packages once the package has been delivered. Unfortunately, stolen packages are becoming more frequent with more people shopping online, so please make sure you have a secure location to ship to and will be there to receive your package, or opt to ship to a more secure location. If you will be traveling or away from your shipping address, please reach out to us at [email protected]. We are happy to hold your order to ship at a date more convenient for you!

We recommend signing up for free text alerts from FedEx to track your express package in real time! FedEx also offers a free service called FedEx Delivery Manager that allows you to reroute or hold packages at secure locations local to you. If the FedEx notification says "Delivered" and you have not received it, please check with your neighbors first as packages sometimes wind up nearby. If the package is stolen, you will need to reach out to local authorities in order to claim your loss with your credit card company.

We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further shipping inquiries.

 

We do our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping location. The recipient is responsible for all incurred taxes and customs duties. International deliveries are subject to local import duties and taxes which the receiver will be required to pay upon receipt. Coral & Tusk is not responsible for customs issues or delays. We are not responsible for any delivery errors, delays or lost or stolen packages once the package has been shipped and tracking updates have been generated. We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further international shipping inquiries.

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look there. If you have placed an order that includes a pre-order item, your order will ship complete according to the delivery date listed with the pre-order item. You can locate this date on your original order confirmation email. If you aren't sure if your order has shipped yet, or are unable to locate your tracking, please reach out so we can assist!

Oh no! We are so sorry to hear that.

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you, and it will turn up soon. We also recommend checking with your neighbors if there's a chance someone else has picked it up. If it hasn't arrived in a few days, reach out to us at [email protected]we would be happy to help you track it down.

If you have placed an order that includes a pre-order item, it may not have shipped yet. You will receive a separate email with your tracking information as soon as your order ships. Please check your spam or promotions folder for this email. Your order will ship complete according to the delivery date listed with the pre-order item. Please note this date on your original order confirmation email.

We are so sorry to hear that! Please send a photo to our customer service team at [email protected] and include your order number so we can take a closer look and help with a solution.

Please note, damage/defect claims must be communicated within 7 business days of package arrival.

Yes, we do offer international shipping via FedEx, and all of our orders ship from our Fulfillment Center in Wyoming! You will be provided the international shipping quotes based on the shipping address entered at Checkout. Please note that these shipping quotes do not include any duties or customs that you may be charged upon import, unless your order is shipping to Japan. For Japanese customers, please see below.

We are currently working on translating as much of our website as we are able to for our Japanese customers! (ENG日本語)

日本への送料はいくらですか?  

 

日本への発送方法は FedExとなります。送料はお買い上げ金額によって自動的に区分されます。

お買い上げ金額$75以下・・・送料$40 (関税・日本の消費税込み)

お買い上げ金額$75.01以上$130.00以下・・・送料$50 (関税・日本の消費税込み)

お買い上げ金額$130.01以上$250.00以下・・・送料$75 (関税・日本の消費税込み)

お買い上げ金額$250.01以上$499.00以下・・・送料$85 (関税・日本の消費税込み)

お買い上げ金額$500以上・・・送料無料 (関税・日本の消費税込み) 

*1,800ドルを超える合計額の場合は、別途輸入税が発生いたします。

*日本からのお買い物はアメリカのタックス対象外となります。

*送料の一部としてお支払い頂く輸入税は、Coral & Tuskより運送会社FedExを通して日本税関に支払われます。次回の送料の見直しは2022年の1月頃を予定しております。

チェックアウトの方法が分かりません。

 

こちらのページから詳しいご注文方法をご覧いただけます。

We are so excited to be partnering with Cloverly to cover the cost to offset shipping emissions for all orders placed on coralandtusk.com! This means that every delivery is carbon neutral. Cloverly calculates the carbon emissions required to ship your order, and offsets them by helping us invest in a project near you! The project is selected based on your shipment location, and you can see exactly what project we will be investing in by clicking the Cloverly link in your cart.

Take a look at our sustainability report since we started our partnership with Cloverly in September 2021! Coral & Tusk Sustainability Report.

 
Visit Cloverly's website for more information - https://www.cloverly.com/faq

Yes! We ship orders via the USPS to Post Office boxes.

We ship orders via FedEx or USPS, and you'll receive your tracking once your order has been sent. If you prefer we use one carrier over another, please don't hesitate to let us know! You can respond to your order confirmation email, or drop us a line at [email protected] - we are always happy to accomodate your request! 

Yes! Please select the 'require a signature for delivery' option when presented with the shipping options at checkout.

Returns

Your shopping experience and satisfaction with our products upon delivery are very important to us. Each item is created and shipped to you with our utmost care. Please contact us at [email protected] if you had any issues with your order. We will do whatever possible to make sure you're completely happy with your experience shopping with us!

  • We accept returns for merchandise exchange, store credit or refund on full priced items returned within 30 days of your order delivery. All returned items must be in the same brand new condition to be accepted for credit/exchange. All shipping charges must be paid for by the purchaser including the return shipping fees. Refunds will be issued to the original method of payment upon receipt of returned item. Store credit never expires and is issued in the form of an emailed code to use anytime.
  • All shipping charges are the responsibility of the customer and will not be reimbursed.
  • All MADE TO ORDER items are final sale:
    • Any item made to order including custom pillows or tabletop, fabric yardage, and framed artwork on our website is final sale.
  • All SALE items are final sale:
    • Any item in our “Sale” collection on our website is final sale.
    • OR if “FINAL SALE” is listed in the product description.
  • All SECONDS or SAMPLE SALE items are final sale:
    • Any item with "Seconds Sale" or "Sample Sale" in the product title.
    • Any item that lists that it is a second or sample sale item in the description, doesn't meet our high quality standards, and has been marked down to reflect the pictured or listed condition.
  • Please contact us at [email protected] to obtain approval prior to returning an item.
  • All returned items must be unused and in original packaging. It is the purchaser's responsibility to ensure we receive the return in like new condition. We strongly recommend selecting a shipping method with tracking information. If we do not receive the returned order, we cannot process the request.
  • Damage/defect claims must be communicated within 7 business days of package arrival.
  • Please email tracking for return shipments to [email protected].
  • Please ship UPS and FedEx returns to:

Coral & Tusk
Attn: Returns
229 S Cole Ave.
Pinedale, WY 82941
718-388-4188

  • Please ship USPS returns to:

Coral & Tusk
Attn: Returns
PO Box #8
Pinedale, WY 82941
718-388-4188

Stock and Pre-order Items

Yes! We do our absolute best to have all listed items in stock. If the item is out of stock for some reason, we will notify you within one business day of your order via phone or email with a revised lead time on delivery. At that point you will have the option to accept the revised delivery date, cancel your order or replace out of stock items.

If an item is listed as PRE-ORDER it means it is currently not in stock - please see below information and shipping policy specific to pre-orders.

Generally we keep some inventory stock on products listed on our website, which means most items are available for immediate delivery. However there are times when we’re in the process of making and restocking an item, and it isn’t available for immediate delivery. These select items are then made available for pre-order. Usually this means 1 - 3 weeks until they are ready to ship, but please refer to the delivery date listed on the individual product page. If you are interested in ordering a pre-order product, please note its delivery date below the pre-order button, as well as beside the item in your cart and throughout the checkout process.

If you have placed an order for a pre-order item, this item will ship according to the delivery date listed on the product page.

If you placed an order containing both pre-ordered items and in stock items, we will hold your order to ship until the pre-ordered items are in stock. Please note this ship date on the product’s page and beside the item at checkout. Your order will arrive complete, in one shipment around that date. If you have any questions about your order and the timing, please email us at [email protected].

Yes! We offer most all of our pillow designs with the insert, or as covers only! If you'd like just the pillow cover, please select the 'Cover Only' on the product page before adding to cart.

Packaging

As an environmentally conscious company, we work to avoid excess packaging for all orders. This means that products are not packed individually and we use minimal and recycled materials whenever possible.

If you require more packaging, or would like products to be individually wrapped for any reason, please leave us a note with your order or reach out to us at [email protected].

We are currently looking into gift wrapping options but it is not a service that we offer at this time. Your Coral & Tusk items will arrive neatly wrapped in our signature kraft paper. However, we are always happy to include a handwritten gift message with your order! Please email us at [email protected] with your message so that we can make sure to include that!

Payments

You will be charged for your order at Checkout. As a small business, we are unable to securely hold payment details to charge you at the time of shipment. Once your order ships, you will receive a separate email with the tracking details. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look there.

Coral & Tusk accepts Visa, Mastercard, Discover, American Express, JCB, PayPal, Shop Pay, Google Pay, and Afterpay. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

If you prefer to contact us directly to place your order, you can call 718.388.4188 and we would be more than happy to receive your order over the phone.

At checkout, simply select "Afterpay" as your form of payment on orders of $35-$1200. All you need is a debit or credit card. Afterpay accepts Visa and MasterCard only. There are no long forms to fill out and you'll receive an instant approval decision online! Your order will be shipped out as soon as it's processed by us. There's no interest and no additional fees when you pay on time. Automatic payments are taken every two weeks in four installments. Check out our Afterpay FAQ page for more information or visit Afterpay's website FAQ here.

Discounts and Promotions

No. It is not possible to apply multiple discount codes to an order. Only one discount code can be used at a time.

No. While there are some codes that do, generally not all discount codes apply to all products.

Our welcome code does not apply to sale items or sample sale items, collaboration collection items, original artworks, or e-gift cards.

Items that are NOT applicable for any discount:

  • Original artworks
  • E-Gift cards
  • Gift sets

Please check the details on any seasonal promotions or discount codes for information about what products or collections that promotion excludes or applies to.

Coral & Tusk Rewards Program

Coral & Tusk Rewards is a way to shop with us and gain rewards. Visit our Rewards Page to join the program, learn more, and start earning!

Simply create an account with us here and you're in! Once you've created an account and are logged in, you will see all of your information on our Rewards Page.

Just by signing up you earn $5 in store credit to use on your next order! Then you earn $1.50 for every $50 spent with us, and $10 for every new customer you refer our way!

Please note that any rewards store credit cannot be applied retroactively.

  • Your purchases prior to joining our rewards program cannot be redeemed for rewards credit.
  • Your store credit earned from a recent purchase cannot be applied to any previous orders placed, only on your next or future orders with us.

Rewards credits expire 1 year after the date issued.

At check out copy and paste your credit code into the 'Gift Card or Discount Code' section. Your credit will be applied to your order. You can find your credit code once you are logged into your account on our Rewards Page.

Yes. Rewards credits expire 1 year after the date issued.

When you make a return and your refund is processed, credits earned for the purchase will be deducted from your account.

Please allow up to 24 hours for all action-based credits to be awarded to your account. Please contact [email protected] after that time period to further investigate. Thank you for your understanding that for store credit to be awarded from purchases, you must be logged into your site account when the transaction is completed.

For more information please visit our Rewards Program Details and Terms Page.

Process

Coral & Tusk’s creative process is a special alchemy of illustration, machine embroidery and hand-finishing. A RISD-trained textile designer, Stephanie first creates her irreverent characters and bold pattern designs as original pencil drawings before she painstakingly redraws them stitch by stitch using specialized software. Once digitized, designs are machine-embroidered by our production partners in India. Every Coral & Tusk product retains the hand-drawn allure of the original illustration, with the satisfying tactile quality of stitches on cloth. Find out more about us here.

No, we do not do custom work.

No, everything comes as you see it on our website. There are some reoccurring characters and designs you will see on different sizes or across different categories; however we do not work in this way. Each illustration is thoughtfully designed for the size and type of product you see it on.

All of the design work and prototyping is done by designer Stephanie Housley in her Wyoming studio. Once the design phase is completed, our production partners in India machine embroider, cut, and sew each product. Our partners in India embrace our own company standards, maintaining quality working conditions with fair wages and benefits. All of our products ship from our fulfillment center in the United States and our pillow inserts are made in the USA. See about our entire process here.

Care and Materials

According to our own practices in the Coral & Tusk studio with how we care for our linen, as well as traditional linen washing and care recommendations, we have compiled a list of cleaning, storage and care for our linen products.

  • Dry Cleaning:
    • This is our default recommendation. In order to maintain the character your linen has from the moment of purchase, the safest bet is dry cleaning. We especially recommend it for our table runners, since they are backed with a plain fabric and only the face is embroidered. We also recommend it for any product that uses a metallic thread in the design.
  • Washing:
    • If you are someone that is familiar with how linen responds when washed, and you enjoy the character the fabric develops after washing, we encourage the below guidelines. Many of us have lived with, washed and dried our Coral & Tusk products for years and years and can testify that they stand up very well when treated with care. The caveat is that the linen does change and evolve. We see this as a positive, but not everyone does, which is why if in doubt at all, dry clean.
    • If you choose to wash, here are your options:
      • Hand wash in cool to warm water
      • Machine wash, gentle cold cycle up to 65° F
    • NEVER USE BLEACH
    • Detergents that will work best and do not alter the natural color of linen are Seventh Generation, Mrs. Meyers, All (powder), Allens Naturally, Cheer (all versions) and Woolite.
  • Drying:
    • Never tumble-dry linen as this can over-dry the fibers and makes ironing more difficult. Use spin cycle and/or line dry.
  • Ironing and Storage:
    • Always iron linen when damp, first on the backside of the embroidered front side to eliminate creases and then on the face if you wish to enhance the fabric's natural sheen. If the linen has already dried out before ironing, use a water spray bottle to re-dampen it, especially any creases and wrinkles. A good steam iron set to the linen setting will work best.
    • Whenever possible, store linen articles without folding. Linen tablecloths or long pieces of fabric store best when rolled. Keep linens in a cool, dry place away from direct sunlight to avoid normal color fade.
  • Stains:
    • Fresh stains are much easier to remove than old ones, so take care of stains promptly.
    • Blot up any excess liquid with a clean white cloth, or paper towel.
    • Avoid rubbing the stained area with a linty terrycloth towel to keep fabric pilling to a minimum. Using a flat cloth, first dab at the stain with a bit of water. If it does not come out completely, add a tiny bit of OBA free detergent and dab at the spot, repeating the process until the stain is removed.
    • Never rub a fresh stain with bar soap. Soap sets many stains.

If you select the "Pillow Cover with Insert" option on our website, the pillow cover will come with a down-alternative insert. Polysilk ™ fill is long lasting, machine washable, and hypoallergenic. It is a high-quality and luxurious fill for our embroidered pillows. If you prefer to provide your own insert, we offer the “Pillow Cover only” option as well.

We use linen that is made from 100% unbleached and undyed natural flax fiber. There is an inherent beauty in the shade variation from one crop to another. This variation stems from a range of natural factors including weather and soil contributing to soft fluctuations in the natural tones which start from seed and end in a beautifully woven natural cloth. The indigo, fog, slate, vermilion, fuchsia and ivory fabrics are also 100% linen, custom dyed and woven for Coral & Tusk.

Info

Yes, we are lucky enough to sell to some really wonderful stores in the US and worldwide. Find the one closest to you here.

No, we do not have a storefront location. Please check our stockist list here to find a store that carries Coral & Tusk close to you.

Yes, we do have seasonal sales through our website or out of our studio space, we also participate in some craft fairs. Sign up on our mailing list to be the first to know about upcoming sales by entering your email at the bottom of our website.

Yes, you can sign up for our email list at the bottom of our website.

We wanted to choose a name that evoked beautiful imagery and good luck. Since coral and tusk are both auspicious materials, and both live on land and in the sea, it felt like the perfect combination. Our name is meant to allude to these precious materials in honor of keeping them intact in their natural habitat and being inspired by them, not harvested.

Please feel free to contact us with any questions at 718.388.4188 or write to [email protected]

Yes, we do! Our gift cards are delivered by email (no shipping required!) and begin at $25. Click here to be rerouted to our Gift Card product page.