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Enjoy free shipping on orders over $200 within the continental United States and anywhere else for orders over $500!

Frequently Asked Questions

Orders and Shipping

When can I expect my order to arrive?

Orders Shipping Within the Continental US

We do our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping method and location. Regular ground shipping rates and expedited shipping rates are provided at checkout.

Coral & Tusk is not responsible for any delays once the package has been shipped and tracking updates have been generated, or for any delivery errors, and lost or stolen packages once the package has been delivered. Unfortunately, stolen packages are becoming more frequent with more people shopping online, so please make sure you have a secure location to ship to and will be there to receive your package, or opt to ship to a more secure location. If you will be traveling or away from your shipping address, please reach out to us at [email protected]. We are happy to hold your order to ship at a date more convenient for you!

We recommend signing up for free text alerts from FedEx or USPS to track your package in real time! FedEx also offers a free service called FedEx Delivery Manager that allows you to reroute or hold packages at secure locations local to you. If the FedEx notification says "Delivered" and you have not received it, please check with your neighbors first as packages sometimes wind up nearby. If the package is stolen, you will need to reach out to local authorities in order to claim your loss with your credit card company.

We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further shipping inquiries.

Express Orders

Express orders placed after 2pm EST will be shipped the next business day.

Orders placed after 2pm EST on a Friday will be shipped the following Monday.

Coral & Tusk is not responsible for any delays once the package has been shipped and tracking updates have been generated, or for any delivery errors, and lost or stolen packages once the package has been delivered. Unfortunately, stolen packages are becoming more frequent with more people shopping online, so please make sure you have a secure location to ship to and will be there to receive your package, or opt to ship to a more secure location. If you will be traveling or away from your shipping address, please reach out to us at [email protected]. We are happy to hold your order to ship at a date more convenient for you!

We recommend signing up for free text alerts from FedEx to track your express package in real time! FedEx also offers a free service called FedEx Delivery Manager that allows you to reroute or hold packages at secure locations local to you. If the FedEx notification says "Delivered" and you have not received it, please check with your neighbors first as packages sometimes wind up nearby. If the package is stolen, you will need to reach out to local authorities in order to claim your loss with your credit card company.

We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further shipping inquiries.

Order Shipping International, or to Hawaii, Alaska, or US Territories

We do our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping location. The recipient is responsible for all incurred taxes and customs duties. International deliveries are subject to local import duties and taxes which the receiver will be required to pay upon receipt. Coral & Tusk is not responsible for customs issues or delays. We are not responsible for any delivery errors, delays or lost or stolen packages once the package has been shipped and tracking updates have been generated. We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further international shipping inquiries.

How do I track my order?

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look there. If you have placed an order that includes a pre-order item, your order will ship complete according to the delivery date listed with the pre-order item. Please note this date on your original order confirmation email.

My order hasn't arrived yet

Oh no! We are so sorry to hear that.

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you, and it will turn up soon. We also recommend checking with your neighbors if there's a chance someone else has picked it up. If it hasn't arrived in a few days, reach out to us at [email protected], we would be happy to help you track it down.

If you have placed an order that includes a pre-order item, it may not have shipped yet. You will receive a separate email with your tracking information as soon as your order ships. Please check your spam or promotions folder for this email. Your order will ship complete according to the delivery date listed with the pre-order item. Please note this date on your original order confirmation email.

My order arrived damaged, what should I do?

We are so sorry to hear that! Please send a photo to our customer service team at [email protected] and include your order number so we can take a closer look and help with a solution.

Please note, damage/defect claims must be communicated within 7 business days of package arrival.

Carbon neutral delivery with Cloverly

We are so excited to be partnering with Cloverly to cover the cost to offset shipping emissions for all orders placed on coralandtusk.com! This means that every delivery is carbon neutral. Cloverly calculates the carbon emissions required to ship your order, and offsets them by helping us invest in a project near you! The project is selected based on your shipment location, and you can see exactly what project we will be investing in by clicking the Cloverly link in your cart.

Take a look at our sustainability report since we started our partnership with Cloverly in September 2021! Coral & Tusk Sustainability Report.

What is carbon offsetting? 

Carbon offsetting involves calculating the amount of carbon emissions generated by a particular activity (such as shipping a package) and then purchasing an instrument that pays for avoiding or sequestering the same amount of carbon elsewhere in the environment. Because the earth is one giant carbon sink, removing an equivalent amount of emissions elsewhere in the environment has the same net impact as if your emissions didn't occur. Buying an instrument that reduces or eliminates greenhouse gases also creates a market that spurs the creation of additional carbon-removal projects.

What instruments does Cloverly use to offset carbon emissions?

The instruments that Cloverly uses fall into 2 main categories: carbon offsets and Renewable Energy Credits (RECs).

What is a carbon offset?

A carbon offset is an instrument representing the reduction, avoidance, or sequestration of 1 metric ton (2,205 pounds) of carbon emissions. It's called an offset because it's used to compensate for an equal amount of carbon emissions elsewhere. Carbon offset projects are verified by third parties to make sure that they indeed reduce, avoid, or sequester the amount of carbon that they claim.

For a current list of the offset and Renewable Energy Credit projects in Cloverly's portfolio and an interactive map showing their locations, go to dashboard.cloverly.com/offsets.

What is a Renewable Energy Credit (REC)? Is it different from a carbon offset?

Renewable Energy Credits, or RECs, represent the intangible environmental attributes of energy generated from renewable sources, like wind or solar, and delivered to the grid. A REC is issued for each megawatt-hour (1,000 kilowatt-hours) of renewable energy generated and delivered.

For a current list of the offsets and RECs in Cloverly's portfolio and an interactive map showing their locations, go to dashboard.cloverly.com/offsets.

How does Cloverly API work?

Cloverly's API calculates, in real-time, the amount of carbon emissions that a particular activity will create—for example, shipping an online purchase. We then purchase an offset instrument for reducing, avoiding, or sequestering the same amount of carbon somewhere else in the environment, making the activity carbon neutral.

Are the carbon offsets verified in any way?

All offsets that are publicly available via the Cloverly API are registered and tracked by generally accepted and reputable organizations in the voluntary markets, and verified by third parties. Gold Standard, the Verified Carbon Standard (VCS), the American Carbon Registry (ACR), and other internationally recognized organizations ensure the quality, accuracy, and integrity of the offsets.

These entities ensure that the carbon savings would not have happened without the offset project and that the project would not have happened without the ability to sell carbon offsets. Cloverly also works with private suppliers to meet the needs of our partners who want a certain location or type of offset project that we don't already offer.

日本からお買い物するお客さまへのご案内

Additional Orders and Shipping Information for our Japanese Customers

We are currently working on translating as much of our website as we are able to for our Japanese customers! (ENG日本語)

日本への送料はいくらですか?  

日本への発送方法は FedExとなります。送料はお買い上げ金額によって自動的に区分されます。

お買い上げ金額$75以下・・・送料$25.00 (関税・日本の消費税込み)

お買い上げ金額$75.01以上$130.00以下・・・送料$35.00 (関税・日本の消費税込み)

お買い上げ金額$130.01以上$250.00以下・・・送料$55.00 (関税・日本の消費税込み)

お買い上げ金額$250.01以上$499.00以下・・・送料$65.00 (関税・日本の消費税込み)

お買い上げ金額$500以上・・・送料無料 (関税・日本の消費税込み) 

*1,800ドルを超える合計額の場合は、別途輸入税が発生いたします。

*日本からのお買い物はアメリカのタックス対象外となります。

*送料の一部としてお支払い頂く輸入税は、Coral & Tuskより運送会社FedExを通して日本税関に支払われます。次回の送料の見直しは2022年の1月頃を予定しております。

チェックアウトの方法が分かりません。

こちらのページから詳しいご注文方法をご覧いただけます。

Returns

What is your return policy?

Your shopping experience and satisfaction with our products upon delivery are very important to us. Each item is created and shipped to you with our utmost care. Please contact us at [email protected] if you had any issues with your order. We will do whatever possible to make sure you're completely happy with your experience shopping with us!

  • We accept returns for merchandise exchange, store credit or refund on full priced items returned within 30 days of your order delivery. All returned items must be in the same brand new condition to be accepted for credit/exchange. All shipping charges must be paid for by the purchaser including the return shipping fees. Refunds will be issued to the original method of payment upon receipt of returned item. Store credit never expires and is issued in the form of an emailed code to use anytime.
  • All shipping charges are the responsibility of the customer and will not be reimbursed.
  • All MADE TO ORDER items are final sale:
    • Any item made to order including custom pillows or tabletop, fabric yardage, and framed artwork on our website is final sale.
  • All SALE items are final sale:
    • Any item in our “Sale” collection on our website is final sale.
    • OR if “FINAL SALE” is listed in the product description.
  • All SAMPLE SALE items are final sale:
    • Any item with "Sample Sale" in the product title.
    • Any item that lists that it is a sample sale item in the description, doesn't meet our high quality standards, and has been marked down to reflect the pictured or listed condition.

How to proceed with a return

  • Please contact us at [email protected] to obtain a return request form prior to returning an item.
  • All returned items must be unused and in original packaging. It is the purchaser's responsibility to ensure we receive the return in like new condition. We strongly recommend selecting a shipping method with tracking information. If we do not receive the returned order, we cannot process the request.
  • Damage/defect claims must be communicated within 7 business days of package arrival.
  • Please email tracking for return shipments to [email protected].
  • Please ship USPS and FedEx returns to:

Coral & Tusk
Attn: Returns
229 S Cole Ave.
Pinedale, WY 82941
718-388-4188

  • Please ship USPS returns to:

Coral & Tusk
Attn: Returns
PO Box #8
Pinedale, WY 82941
718-388-4188

Stock and Pre-order Items

Is everything on the website available now?

We do our absolute best to have all listed items in stock. If the item is out of stock for some reason, we will notify you within one business day of your order via phone or email with a revised lead time on delivery. At that point you will have the option to accept the revised delivery date, cancel your order or replace out of stock items.

If an item is listed as PRE-ORDER it means it is currently not in stock - please see below information and shipping policy specific to pre-orders.

What does it mean if a product is available for “PRE-ORDER”?

Generally we keep some inventory stock on products listed on our website, which means most items are available for immediate delivery. However there are times when we’re in the process of making and restocking an item, and it isn’t available for immediate delivery. These select items are then made available for pre-order. Usually this means 1 - 3 weeks until they are ready to ship, but please refer to the delivery date listed on the individual product page. If you are interested in ordering a pre-order product, please note its delivery date below the pre-order button, as well as beside the item in your cart and throughout the checkout process.

Pre-order Product Shipping Policy

If you have placed an order for a pre-order item, this item will ship according to the delivery date listed on the product page.

Shipping Policy for Orders Containing Pre-order items and In stock items

If you placed an order containing both pre-ordered items and in stock items, we will hold your order to ship until the pre-ordered items are in stock. Please note this ship date on the product’s page and beside the item at checkout. Your order will arrive complete, in one shipment around that date. If you have any questions about your order and the timing, please email us at [email protected].

Packaging

About our minimal packaging

As an environmentally conscious company, we work to avoid excess packaging for all orders. This means that products are not packed individually and we use minimal and recycled materials whenever possible.

If you require more packaging, or would like products to be individually wrapped for any reason, please leave us a note with your order or reach out to us at [email protected].

Do you offer gift wrapping?

We are currently looking into gift wrapping options but it is not a service that we offer at this time. Your Coral & Tusk items will arrive neatly wrapped in our signature kraft paper. However, we are always happy to include a handwritten gift message with your order! Please email us at [email protected] with your message so that we can make sure to include that!

Payments

What types of payment do you accept?

Coral & Tusk accepts Visa, Mastercard, Discover, American Express, JCB, PayPal, Shop Pay, Google Pay, and Afterpay. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

If you prefer to contact us directly to place your order, you can call 718.388.4188 and we would be more than happy to receive your order over the phone.

How does Afterpay work?

 
 
 
At checkout, simply select "Afterpay" as your form of payment on orders of $35-$1200. All you need is a debit or credit card. Afterpay accepts Visa and MasterCard only. There are no long forms to fill out and you'll receive an instant approval decision online! Your order will be shipped out as soon as it's processed by us. There's no interest and no additional fees when you pay on time. Automatic payments are taken every two weeks in four installments. Check out our Afterpay FAQ page for more information or visit Afterpay's website FAQ here.

Discounts and Promotions

Can I use multiple discount codes at a time?

No. It is not possible to apply multiple discount codes to an order. Only one discount code can be used at a time.

Do all discount codes and promotions apply to all products?

No. While there are some codes that do, generally not all discount codes apply to all products.

Our welcome code does not apply to sale items or sample sale items, collaboration collection items, original artworks, or e-gift cards.

Items that are NOT applicable for any discount:

  • Collaboration collection items
  • Original artworks
  • E-Gift cards

Please check the details on any seasonal promotions or discount codes for information about what products or collections that promotion excludes or applies to.

Coral & Tusk Rewards Program

What is your customer rewards program?

Coral & Tusk Rewards is a way to shop with us and gain rewards. Visit our Rewards Page to join the program, learn more, and start earning!

How do I join?

Simply create an account with us here and you're in! Once you've created an account and are logged in, you will see all of your information on our Rewards Page.

How do I start earning rewards?

Just by signing up you earn $5 in store credit to use on your next order! Then you earn $2.50 for every $50 spent with us, and $10 for every new customer you refer our way!

Please note that any rewards store credit cannot be applied retroactively.

  • Your purchases prior to joining our rewards program cannot be redeemed for rewards credit.
  • Your store credit earned from a recent purchase cannot be applied to any previous orders placed, only on your next or future orders with us.

How do I redeem my rewards credits?

At check out copy and paste your credit code into the 'Gift Card or Discount Code' section. Your credit will be applied to your order. You can find your credit code once you are logged into your account on our Rewards Page.

Rewards program updates as of September 2021

We have made some updates to the way our rewards program works as of September 15, 2021. Instead of points and discount codes, the rewards are now issued as a store credit to you in the form of dollar amounts. We are really excited about this update - it's a much more direct rewards system, AND you can now apply discounts at the same time as using your rewards credit!

Additionally we have done away with the tiered points system you previously needed to meet in order to redeem different reward coupons. Now your store credit reward is applied directly to your account, making it instantly more valuable.

If you were an existing rewards member prior to September 15, 2021, we have transferred your previous points into our new system. Login and check your account page here to see what’s waiting for you.

Process

How is everything made?

Coral & Tusk’s creative process is a special alchemy of illustration, machine embroidery and hand-finishing. A RISD-trained textile designer, Stephanie first creates her irreverent characters and bold pattern designs as original pencil drawings before she painstakingly redraws them stitch by stitch using specialized software. Once digitized, designs are machine-embroidered by our production partners in India. Every Coral & Tusk product retains the hand-drawn allure of the original illustration, with the satisfying tactile quality of stitches on cloth. Find out more about us here.

Do you do any custom work?

No, we do not do custom work.

Can any design be embroidered onto any other product or size?

No, everything comes as you see it on our website. There are some reoccurring characters and designs you will see on different sizes or across different categories; however we do not work in this way. Each illustration is thoughtfully designed for the size and type of product you see it on.

Where is it made?

All of the design work and prototyping is done by designer Stephanie Housley in her Wyoming studio. Once the design phase is completed, our production partners in India machine embroider, cut, and sew each product. Our partners in India embrace our own company standards, maintaining quality working conditions with fair wages and benefits. All of our products ship from our fulfillment center in the United States and our pillow inserts are made in the USA. See about our entire process here.

Care and Materials

How should I care for my linens?

According to our own practices in the Coral & Tusk studio with how we care for our linen, as well as traditional linen washing and care recommendations, we have compiled a list of cleaning, storage and care for our linen products.

  • Dry clean:
    • This is our default recommendation. In order to maintain the character your linen has from the moment of purchase, the safest bet is dry cleaning. We especially recommend it for our table runners, since they are backed with a plain fabric and only the face is embroidered. We also recommend it for any product that uses a metallic thread in the design.
  • Washing:
    • If you are someone that is familiar with how linen responds when washed, and you enjoy the character the fabric develops after washing, we encourage the below guidelines. Many of us have lived with, washed and dried our Coral & Tusk products for years and years and can testify that they stand up very well when treated with care. The caveat is that the linen does change and evolve. We see this as a positive, but not everyone does, which is why if in doubt at all, dry clean.
    • If you choose to wash, here are your options:
      • Hand wash in cool to warm water
      • Machine wash, gentle cold cycle up to 65° F
    • NEVER USE BLEACH
    • Detergents that will work best and do not alter the natural color of linen are Seventh Generation, Mrs. Meyers, All (powder), Allens Naturally, Cheer (all versions) and Woolite.
  • Drying:
    • Never tumble-dry linen as this can over-dry the fibers and makes ironing more difficult. Use spin cycle and/or line dry.
  • Ironing and Storage:
    • Always iron linen when damp, first on the backside of the embroidered front side to eliminate creases and then on the face if you wish to enhance the fabric's natural sheen. If the linen has already dried out before ironing, use a water spray bottle to re-dampen it, especially any creases and wrinkles. A good steam iron set to the linen setting will work best.
    • Whenever possible, store linen articles without folding. Linen tablecloths or long pieces of fabric store best when rolled. Keep linens in a cool, dry place away from direct sunlight to avoid normal color fade.
  • Stains:
    • Fresh stains are much easier to remove than old ones, so take care of stains promptly.
    • Blot up any excess liquid with a clean white cloth, or paper towel.
    • Avoid rubbing the stained area with a linty terrycloth towel to keep fabric pilling to a minimum. Using a flat cloth, first dab at the stain with a bit of water. If it does not come out completely, add a tiny bit of OBA free detergent and dab at the spot, repeating the process until the stain is removed.
    • Never rub a fresh stain with bar soap. Soap sets many stains

What type of insert comes with my pillow?

If you select the "Pillow Cover with Insert" option on our website, the pillow cover will come with a down-alternative insert. Polysilk ™ fill is long lasting, machine washable, and hypoallergenic. It is a high-quality and luxurious fill for our embroidered pillows. If you prefer to provide your own insert, we offer the “Pillow Cover only” option as well.

What kind of fabric do you use?

We use linen that is made from 100% unbleached and undyed natural flax fiber. There is an inherent beauty in the shade variation from one crop to another. This variation stems from a range of natural factors including weather and soil contributing to soft fluctuations in the natural tones which start from seed and end in a beautifully woven natural cloth. The indigo, fog, slate, vermilion, fuchsia and ivory fabrics are also 100% linen, custom dyed and woven for Coral & Tusk.

Info

Are your products sold in stores?

Yes, we are lucky enough to sell to some really wonderful stores in the US and worldwide. Find the one closest to you here.

Do you have a storefront?

No, we do not have a storefront location. Please check our stockist list here to find a store that carries Coral & Tusk close to you.

Do you ever have sales?

Yes, we do have seasonal sales through our website or out of our studio space, we also participate in some craft fairs. Sign up on our mailing list to be the first to know about upcoming sales by entering your email at the bottom of our website.

Do you have a mailing list that I can be added to?

Yes, you can sign up for our email list at the bottom of our website.

Why the name Coral & Tusk?

We wanted to choose a name that evoked beautiful imagery and good luck. Since coral and tusk are both auspicious materials, and both live on land and in the sea, it felt like the perfect combination. Our name is meant to allude to these precious materials in honor of keeping them intact in their natural habitat and being inspired by them, not harvested.

Who should I contact for more information?

Please feel free to contact us with any questions at 718.388.4188 or write to [email protected]

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Contact details

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1-718-388-4188

M-F 10am-6pm EST

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