Frequently Asked Questions

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look there. If you have placed an order that includes a pre-order item, your order will ship complete according to the delivery date listed with the pre-order item. You can locate this date on your original order confirmation email. If you aren't sure if your order has shipped yet, or are unable to locate your tracking, please reach out so we can assist!

Oh no! We are so sorry to hear that.

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you, and it will turn up soon. We also recommend checking with your neighbors if there's a chance someone else has picked it up. If it hasn't arrived in a few days, reach out to us at hello@coraltusk.com, we would be happy to help you track it down.

If you have placed an order that includes a pre-order item, it may not have shipped yet. You will receive a separate email with your tracking information as soon as your order ships. Please check your spam or promotions folder for this email. Your order will ship complete according to the delivery date listed with the pre-order item. Please note this date on your original order confirmation email.

We are so sorry to hear that! Please send a photo to our customer service team at hello@coralandtusk.com and include your order number so we can take a closer look and help with a solution.

Please note, damage/defect claims must be communicated within 7 business days of package arrival.

Yes, we offer international shipping via FedEx, and all of our orders are shipped by our small team in Wyoming! You will be provided the international shipping quotes based on the shipping address entered at Checkout. Please note that these shipping quotes do not include any duties or customs that you may be charged upon import, unless your order is shipping to Japan. For Japanese customers, please see below.

We are currently working on translating as much of our website as we are able to for our Japanese customers! (ENG日本語)

日本への送料はいくらですか？  

日本への発送方法は FedExとなります。送料はお買い上げ金額によって自動的に区分されます。

お買い上げ金額$75以下・・・送料$40 (関税・日本の消費税込み)

お買い上げ金額$75.01以上$130.00以下・・・送料$50 (関税・日本の消費税込み)

お買い上げ金額$130.01以上$250.00以下・・・送料$75 (関税・日本の消費税込み)

お買い上げ金額$250.01以上$499.00以下・・・送料$85 (関税・日本の消費税込み)

お買い上げ金額$500以上・・・送料無料 (関税・日本の消費税込み)　

*1,800ドルを超える合計額の場合は、別途輸入税が発生いたします。

*日本からのお買い物はアメリカのタックス対象外となります。

*送料の一部としてお支払い頂く輸入税は、Coral & Tuskより運送会社FedExを通して日本税関に支払われます。

チェックアウトの方法が分かりません。

こちらのページから詳しいご注文方法をご覧いただけます。

Yes! We ship orders via the USPS to Post Office boxes.

We ship orders via FedEx or USPS, and you'll receive your tracking once your order has been sent. If you prefer we use one carrier over another, please don't hesitate to let us know! You can respond to your order confirmation email, or drop us a line at hello@coralandtusk.com - we are always happy to accomodate your request! 

Yes! We highly reccommend selecting this option if you are worried about safely receiving your package! Please select the 'require a signature for delivery' option when presented with the shipping options at checkout.

Your shopping experience and satisfaction with our products upon delivery are very important to us. Each item is created and shipped to you with our utmost care. Please contact us at hello@coralandtusk.com if you had any issues with your order. We will do whatever possible to make sure you're completely happy with your experience shopping with us!

• We accept returns for merchandise exchange, store credit, or refund on full priced items returned within 30 days of your order delivery. All returned items must be in the same brand new condition to be accepted for credit or exchange. Merchandise refunds will be issued to the original method of payment upon receipt of returned item(s). Any original shipping fees will not be reimbursed. Store credit never expires and is issued in the form of an emailed code to use anytime.
• Please contact us (hello@coralandtusk.com) to receive a return label and authorization. Please note for us to create a return label, we'll just need to know if you are sending the item(s) back in their original packaging/box, and if not, the dimensions of the packaging or box you'll be using - we'll need the length, width, and height of that packaging.
   

• All MADE TO ORDER items are final sale:
• Any item made to order including custom pillows or tabletop, fabric yardage, and framed artwork on our website is final sale.

• All Sale or Last Chance items are final sale:
• Any item in our “Sale” or "Last Chance" collections on our website is final sale.
• OR if “FINAL SALE” is listed in the product description.

• All SECONDS or SAMPLE SALE items are final sale:
• Any item with "Seconds Sale" or "Sample Sale" in the product title.
• Any item that lists that it is a second or sample sale item in the description, doesn't meet our high quality standards, and has been marked down to reflect the pictured or listed condition.

Yes! We do our absolute best to have all listed items in stock. If the item is out of stock for some reason, we will notify you as soon as possible, but often within one business day of your order, via phone or email with a revised lead time on delivery. At that point you will have the option to accept the revised delivery date, cancel your order, or replace the out of stock item.

If an item is listed as PRE-ORDER it means it is currently not in stock - please see below information and shipping policy specific to pre-orders.

We generally keep inventory on products listed on our website, which means most items are available for immediate shipment and delivery. However there are times when we’re in the process of making and restocking an item, and it isn’t available to ship quite yet. These select items are then made available for pre-order. Usually this means 1 - 3 weeks until they are ready to ship, but we ask that you please refer to the delivery date listed on the individual product page. If you are interested in ordering a pre-order product, please note its delivery date below the pre-order button, as well as beside the item in your cart and throughout the checkout process.

If you have placed an order for a pre-order item, this item will ship according to the delivery date listed on the product page. This information can also be found in your order confirmation email next to the pre-ordered item.

If you place an order containing both pre-ordered items and in stock items, we will hold your order to ship until the pre-ordered items are in stock. Please note this ship date on the product’s page and beside the item at checkout. Your order will arrive complete, in one shipment around that date. If you have any questions about your order and the timing, please email us at hello@coralandtusk.com.

Yes! We offer most all of our pillow designs with the insert, or as covers only! If you'd like just the pillow cover, please select the 'Cover Only' on the product page before adding to cart.

As an environmentally conscious company, we work to avoid excess packaging for all orders. This means that products are not packed individually and we use minimal, recycled, and recyclable materials whenever possible.

If you require more packaging, or would like products to be individually wrapped for any reason, please leave us a note with your order or reach out to us at hello@coralandtusk.com.

Gift wrapping is not a service that we offer at this time. Your Coral & Tusk items will arrive wrapped in our signature kraft paper. However, we are always happy to include a handwritten gift message with your order! Please email us at hello@coralandtusk.com with your message so that we can make sure to include that!

You will be charged for your order at Checkout. As a small business, we are unable to securely hold payment details to charge you at the time of shipment. Once your order ships, you will receive a separate email with the tracking details. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look there.

Coral & Tusk accepts Visa, Mastercard, Discover, American Express, JCB, PayPal, Shop Pay, Google Pay, and Afterpay. We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

If you prefer to contact us directly to place your order, you can call 718.388.4188 and we would be more than happy to receive your order over the phone.

No. It is not possible to apply multiple discount codes to an order. Only one discount code can be used at a time.

No. While there are some codes that do, generally not all discount codes apply to all products.

Our welcome code does not apply to Last Chance, seconds sale, or sample sale items, collaboration collection items, original artworks, books, or e-gift cards.

Items that are NOT applicable for any discount:

• Original artworks
• E-Gift cards
• Gift sets
• Our book: In Stitches: The Enchanted World of Coral & Tusk

Please check the details on any seasonal promotions or discount codes for information about what products or collections that promotion excludes or applies to. If you have any questions about a specific discount code or promotion, please reach out to us: hello@coralandtusk.com

Coral & Tusk Rewards is a way to shop with us and gain rewards. Visit our Rewards Page to join the program, learn more, and start earning!

Simply create an account with us here and you're in! Once you've created an account and are logged in, you will see all of your information on our Rewards Page.

Just by signing up! Once you've created an account, you'll earn $1.50 for every $50 spent with us, and $10 for every new customer you refer our way!

Please note that any rewards store credit cannot be applied retroactively.

• Your purchases prior to joining our rewards program cannot be redeemed for rewards credit.
• Your store credit earned from a recent purchase cannot be applied to any previous orders placed, only on your next or future orders with us.

Rewards credits expire 1 year after the date issued.

At check out copy and paste your credit code into the 'Gift Card or Discount Code' section. Your credit will be applied to your order. You can find your credit code once you are logged into your account on our Rewards Page.

Yes. Rewards credits expire 1 year after the date issued.

When you make a return and your refund is processed, credits earned for the purchase will be deducted from your account.

Please allow up to 24 hours for all action-based credits to be awarded to your account. Please contact hello@coralandtusk.com after that time period to further investigate. Thank you for your understanding that for store credit to be awarded from purchases, you must be logged into your site account when the transaction is completed.

For more information please visit our Rewards Program Details and Terms Page.

If you have your unique store credit or gift card code, you can check your balance here! If you aren't sure of your code, we are more than happy to look it up for you! Please reach out to us at hello@coralandtusk.com!

Coral & Tusk’s creative process is a special alchemy of illustration, machine embroidery and hand-finishing. A RISD-trained textile designer, Stephanie first creates her irreverent characters and bold pattern designs as original pencil drawings before she painstakingly redraws them stitch by stitch using specialized software. Once digitized, designs are machine-embroidered by our production partners in India. Every Coral & Tusk product retains the hand-drawn allure of the original illustration, with the satisfying tactile quality of stitches on cloth. Find out more about us here.

No, we do not do custom work.

No, everything comes as you see it on our website. There are some reoccurring characters and designs you will see on different sizes or across different categories; however we do not work in this way. Each illustration is thoughtfully designed for the size and type of product you see it on.

All of the design work and prototyping is done by designer Stephanie Housley in her Wyoming studio. Once the design phase is completed, our production partners in India machine embroider, cut, and sew each product. Our partners in India embrace our own company standards, maintaining quality working conditions with fair wages and benefits. All of our products ship from our fulfillment center in the United States and our pillow inserts are made in the USA. See about our entire process here.

According to our own practices in the Coral & Tusk studio with how we care for our linen, as well as traditional linen washing and care recommendations, we have compiled a list of cleaning, storage and care for our linen products. Read more about our linen here: Materials & Care

• Dry Cleaning:
  • This is our default recommendation. In order to maintain the character your linen has from the moment of purchase, the safest bet is dry cleaning.
  • We recommend dry cleaning all table runners, since they are backed with a plain fabric and only the face is embroidered. Shrinkage may occur to the plain fabric backing when machine washed or laundered.
  • We also recommend dry cleaning for any product that uses a gold or silver metallic thread in the design.
  • Some of our products feature unique elements, such as magnets, to enhance their playful design. Please dry clean these items to ensure they remain in optimal condition. Never place a product with magnets in a machine washer or dryer.
• Washing:
  • If you are someone that is familiar with how linen responds when washed, and you enjoy the character the fabric develops after washing, we encourage the below guidelines. Many of us have lived with, washed and dried our Coral & Tusk products for years and years and can testify that they stand up very well when treated with care. The caveat is that the linen does change and evolve. We see this as a positive, but not everyone does, which is why if in doubt at all, dry clean.
    • If you choose to wash, here are some options:
    • Hand wash in cool to warm water
    • Machine wash, gentle cold cycle up to 65° F
    • NEVER USE BLEACH
    • Detergents that will work best and do not alter the natural color of linen are Seventh Generation, Mrs. Meyers, All (powder), Allens Naturally, Cheer (all versions) and Woolite.
• Drying:
• • Never tumble-dry linen as this can over-dry the fibers and makes ironing more difficult. Use spin cycle and/or line dry.
  • Dry flat or hang dry.
• Ironing and Storage:
  • Always iron linen when damp, first on the backside of the embroidered front side to eliminate creases and then on the face if you wish to enhance the fabric's natural sheen. If the linen has already dried out before ironing, use a water spray bottle to re-dampen it, especially any creases and wrinkles. A good steam iron set to the linen setting will work best.
  • Ironing your linens is also a matter of personal preference. The degree to which you iron, steam, or fold them fresh from the dryer will affect their final appearance.
  • Whenever possible, store linen articles without folding. Linen tablecloths or long pieces of fabric store best when rolled. Keep linens in a cool, dry place away from direct sunlight to avoid normal color fade.
• Stains:
  • Fresh stains are much easier to remove than old ones, so take care of stains promptly.
  • Blot up any excess liquid with a clean white cloth, or paper towel.
  • Avoid rubbing the stained area with a linty terrycloth towel to keep fabric pilling to a minimum. Using a flat cloth, first dab at the stain with a bit of water. If it does not come out completely, add a tiny bit of OBA free detergent and dab at the spot, repeating the process until the stain is removed.
  • Never rub a fresh stain with bar soap. Soap sets many stains.

If you select the "Pillow Cover with Insert" option on our website, the pillow cover will come with a down-alternative insert. Polysilk ™ fill is long lasting, machine washable, and hypoallergenic. It is a high-quality and luxurious fill for our embroidered pillows. If you prefer to provide your own insert, we offer the “Pillow Cover only” option as well.

We use linen that is made from 100% unbleached and undyed natural flax fiber. By embracing the natural beauty of linen, we reduce our use of harsh chemicals and pollutants that accompany standard dying practices. 

There is an inherent beauty in the shade variation from one crop to another. This variation stems from a range of natural factors including weather and soil contributing to soft fluctuations in the natural tones which start from seed and end in a beautifully woven natural cloth. 

The flax is grown in Lithuania, then wet spun into yarn at an ISO 9001 company in West Bengal, India, before arriving at our weaving workshop in Bangalore, India. All of the fiber is Oeko-Tex Standard 100 Certified and does not contain any harmful substances or chemicals.

Read more about our linen here: Materials & Care

Yes, our products are vegan. We are cruelty-free and do not use animal by-products. The felt we use is made from polyester, as is the fill for our pillow inserts. We also prioritize our charitable giving as a company towards habitat and wildlife conservation efforts. You can find more about our charitable contributions here.

Yes, we are lucky enough to sell to some really wonderful stores in the US and worldwide. Find the one closest to you here.

No, we do not have a storefront location. Please check our stockist list here to find a store that carries Coral & Tusk close to you.

Yes, we do have seasonal sales through our website or out of our studio space, we also participate in some craft fairs. Sign up on our mailing list to be the first to know about upcoming sales by entering your email at the bottom of our website.

Yes, you can sign up for our email list at the bottom of our website.

We wanted to choose a name that evoked beautiful imagery and good luck. Since coral and tusk are both auspicious materials, and both live on land and in the sea, it felt like the perfect combination. Our name is meant to allude to these precious materials in honor of keeping them intact in their natural habitat and being inspired by them, not harvested.

Please feel free to contact us with any questions at 718.388.4188 or write to hello@coralandtusk.com.

Yes, we do! Our gift cards are delivered by email (no shipping required!) and begin at $25. Click here to be rerouted to our Gift Card product page.