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Enjoy free shipping on domestic orders over $200 and international orders over $500!

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Frequently Asked Questions

SHIPPING AND RETURNS

What is your return policy?

Your shopping experience and satisfaction with our products upon delivery are very important to us. Each item is created and shipped to you with our utmost care. Please contact us at [email protected] if you had any issues with your order. We will do whatever possible to make sure you're completely happy with your experience shopping with us!

To proceed with a return:

Coral & Tusk
Attn: Returns
229 S Cole Ave.
Pinedale, WY 82941
718-388-4188

  • Please ship USPS returns to:
  • Coral & Tusk
    Attn: Returns
    PO Box #8
    Pinedale, WY 82941
    718-388-4188

    Is everything on the website available now?

    We do our absolute best to have all listed items in stock. If the item is out of stock for some reason, we will notify you within one business day of your order via phone or email with a revised lead time on delivery. At that point you will have the option to accept the revised delivery date, cancel your order or replace out of stock items.

    If an item is listed as PRE-ORDER please see below information and shipping policy. 

    When can I expect my order to arrive?

    Domestic Orders 

    We do our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping location. Regular ground shipping rates and expedited shipping rates are provided at checkout. Coral & Tusk is not responsible for any delays, delivery errors, lost or stolen packages once the package has been shipped and tracking updates have been generated. We are available to assist you in any way we can regarding your order and shipment. Please Call 718.388.4188 or email us at [email protected] for further shipping inquiries.

    Express Orders

    Express orders placed after 2pm EST will be shipped the next business day.
    Orders placed after 2pm EST on a Friday will be shipped the following Monday.

    International Orders  

    We do our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping location. The recipient is responsible for all incurred taxes and customs duties. International deliveries are subject to local import duties and taxes which the receiver will be required to pay upon receipt. Coral & Tusk is not responsible for customs issues or delays. We are not responsible for any delivery errors, delays or lost or stolen packages once the package has been shipped and tracking updates have been generated. We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at [email protected] for further international shipping inquiries.

     

    PRE-ORDER

    What does it mean if a product is available for “PRE-ORDER”?

    Generally we keep some inventory stock on products listed on our website, which means most items are available for immediate delivery. However there are times when we’re in the process of making and restocking an item, and it isn’t available for immediate delivery. These select items are now available for pre-order. Usually this means 3 - 4 weeks until they are ready to ship, but please refer to the date listed on the individual product page. If you are interested in ordering a pre-order product, please note its delivery date below the pre-order button, as well as beside the item in your cart and throughout the checkout process. 

    Pre-order Product Shipping Policy

    If you have placed an order for a pre-order item, this item will ship according to the delivery date listed on the product page. 

    Shipping Policy for Orders Containing Pre-order items and In stock items

    Domestic Orders

    If you placed an order containing both pre-ordered items and in stock items, your order will arrive in separate shipments. We will ship the in stock items within 1 -3 business days. The pre-ordered items will arrive in a second shipment around the delivery window listed with the pre-order product. Please note this ship date on the product’s page and beside the item at checkout. There is no additional shipping cost for the pre-order shipment.

    International Orders

    If you placed an order containing both pre-ordered items and in stock items, we will hold your order to ship until the pre-ordered items are in stock. Please note the date of delivery on the product page and noted beside the item at checkout. Your order will arrive complete, in one shipment around that date. If you would like us to send the in stock item first, please email us directly at [email protected] after placing your order. Please include the order number in your email. We are not able to offer free international shipping on the second shipment, and will contact you for payment for the additional shipping cost.

     

    ORDERS AND PAYMENTS

    Do you offer gift wrapping?

    Coral & Tusk provides gift wrapping upon request. Please indicate if you would like your purchase gift wrapped on the checkout page.

    Is my information secure?

    We do not share or sell any customer information with third parties. Our secure server provides maximum privacy.

    What types of payment do you accept?

    Coral & Tusk accepts Visa, Mastercard, Discover, American Express, PayPal and Afterpay. The transaction is processed through our secure server. If you prefer to contact us directly to place your order, you can call 718.388.4188 and we would be more than happy to receive your order over the phone.

    How does Afterpay work?

    At checkout, simply select "Afterpay" as your form of payment on orders of $35-$1200. All you need is a debit or credit card. Afterpay accepts Visa and MasterCard only. There are no long forms to fill out and you'll receive an instant approval decision online! Your order will be shipped out as soon as it's processed by us. There's no interest and no additional fees when you pay on time. Automatic payments are taken every two weeks in four installments. Check out our Afterpay FAQ page for more information or visit Afterpay's website FAQ here.

     

    DISCOUNTS AND PROMOTIONS

    Can I use multiple discounts at a time?

    No. It is not possible to apply multiple discounts to an order. This includes rewards discount codes and special promotions. Only one discount code can be used at a time. 

    Do all discount codes and promotions apply to all products?

    No. While there are some codes that do, generally not all discount codes apply to all products.

    Our welcome code does not apply to sale items or sample sale items, collaboration collection items or original artworks, e-gift cards or face masks. 

    Items that are NOT applicable for any discount:

    Please check the details on any seasonal promotions or discount codes for information about what products or collections that promotion excludes or applies to.

     

    CUSTOMER REWARDS PROGRAM

    What is your customer rewards program? How do loyalty points work?

    Coral & Tusk Rewards is a way to collect points with us and gain rewards. Through different actions like following up on social media, placing an order, referring a friend, you can earn points worth different dollar discount amounts to use on future orders. 

    Click on Coral & Tusk Rewards pop-up in the lower-left corner of our website, or here to activate the rewards program window

    Coral & Tusk Rewards

    We also have an FAQ page about our rewards program, explaining all about how to sign up, earn and redeem points here

     

    PROCESS

    How is everything made?

    Coral & Tusk’s creative process is a special alchemy of illustration, machine embroidery and hand-finishing. A RISD-trained textile designer, Stephanie first creates her irreverent characters and bold pattern designs as original pencil drawings before she painstakingly redraws them stitch by stitch using specialized software. Once digitized, designs are machine-embroidered by our production partners in India. Every Coral & Tusk product retains the hand-drawn allure of the original illustration, with the satisfying tactile quality of stitches on cloth. Find out more about us here.

    Do you do any custom work?

    No, we do not do custom work.

    Can any design be embroidered onto any other type of product or size?

    No, everything comes as you see it on our website. There are some reoccurring characters and designs you will see on different sizes or across different categories; however we do not work in this way. Each illustration is thoughtfully designed for the size and type of product you see it on.

    Where is it made?

    All of the design work and prototyping is done by designer Stephanie Housley in her Wyoming studio. Once the design phase is completed, our production partners in India machine embroider, cut, and sew each product. Our partners in India embrace our own company standards, maintaining quality working conditions with fair wages and benefits. All of our products ship from our fulfillment center in the United States and our pillow inserts are made in the USA. See about our entire process here.

     

    CARE & MATERIALS

    How should I care for my linens?

    According to our own practices in the Coral & Tusk studio with how we care for our linen, as well as traditional linen washing and care recommendations, we have compiled a list of cleaning, storage and care for our linen products.

    What type of insert comes with my pillow?

    If you select the "Pillow Cover with Insert" option on our website, the pillow cover will come with a down-alternative insert. Polysilk ™ fill is long lasting, machine washable, and hypoallergenic. It is a high-quality and luxurious fill for our embroidered pillows. If you would prefer a feather / down insert, or no insert at all, we are happy to customize pillow insert orders. Please email [email protected] to inquire.

    What kind of fabric do you use?

    We use linen that is made from 100% unbleached and undyed natural flax fiber. There is an inherent beauty in the shade variation from one crop to another. This variation stems from a range of natural factors including weather and soil contributing to soft fluctuations in the natural tones which start from seed and end in a beautifully woven natural cloth. The indigo, fog, slate, vermilion, fuchsia and ivory fabrics are also 100% linen, custom dyed and woven for Coral & Tusk.

     

    INFO

    Are your products sold in stores?

    Yes, we are lucky enough to sell to some really wonderful stores in the US and worldwide. Find the one closest to you here.

    Do you have a storefront?

    No, we do not have a storefront location. Please check our stockist list here to find a store that carries Coral & Tusk close to you.

    Do you ever have sales?

    Yes, we do have seasonal sales through our website or out of our studio space, we also participate in some craft fairs. Sign up on our mailing list to be the first to know about upcoming sales by entering your email at the bottom of our website.

    Do you have a mailing list that I can be added to?

    Yes, you can sign up for our email list at the bottom of our website.

    Who should I contact for more information?

    Please feel free to contact us at the studio with any questions at 718.388.4188 or write to [email protected]

    Why the name Coral & Tusk?

    We wanted to choose a name that evoked beautiful imagery and good luck. Since coral and tusk are both auspicious materials, and both live on land and in the sea, it felt like the perfect combination. Our name is meant to allude to these precious materials in honor of keeping them intact in their natural habitat and being inspired by them, not harvested.