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Frequently Asked Questions

SHIPPING AND RETURNS

What is your return policy?

Your shopping experience and satisfaction with our products upon delivery are very important to us. Each item is created and shipped to you with our utmost care. Please contact us at weborders@coralandtusk.com if you had any issues with your order. We will do whatever possible to make sure you're completely happy with your experience shopping with us!

To proceed with a return:

Coral & Tusk
Attn: Returns
68 34th Street Mailbox #76
Suite C407
718-388-4188

Is everything on the website available now?

We do our absolute best to have all listed items in stock. If the item is out of stock for some reason, we will notify you within one business day of your order via phone or email with a revised lead time on delivery. At that point you will have the option to accept the revised delivery date, cancel your order or replace out of stock items.

When can I expect my order to arrive?

Domestic Orders 

We try our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping location. Regular ground shipping rates and expedited shipping rates are provided at checkout. Coral & Tusk is not responsible for any delays, delivery errors, lost or stolen packages once the package has been shipped and tracking updates have been generated. We are available to assist you in any way we can regarding your order and shipment. Please Call 718.388.4188 or email us at weborders@coralandtusk.comfor further shipping inquiries.

Express Orders

Express orders placed after 2pm EST will be shipped the next business day.
Orders placed after 2pm EST on a Friday will be shipped the following Monday.

International Orders  

We try our very best to ship your orders as quickly as possible. We ship orders within 1-3 business days from our warehouse in Pinedale, Wyoming and your delivery speed is determined by shipping location. The recipient is responsible for all incurred taxes and customs duties. International deliveries are subject to local import duties and taxes which the receiver will be required to pay upon receipt. Coral & Tusk is not responsible for customs issues or delays. We are not responsible for any delivery errors, delays or lost or stolen packages once the package has been shipped and tracking updates have been generated. We are available to assist you in any way we can regarding your order and shipment. Please call 718.388.4188 or email us at weborders@coralandtusk.com for further international shipping inquiries.

ORDERS AND PAYMENTS

Do you offer gift wrapping?

Coral & Tusk provides gift wrapping upon request. Please indicate if you would like your purchase gift wrapped on the checkout page.

What types of payment do you accept?

Coral & Tusk accepts Visa, Mastercard, Discover, American Express or PayPal. The transaction is processed through our secure server. If you prefer to contact us directly to place your order, you can call 718.388.4188 and we would be more than happy to receive your order over the phone.

Is my information secure?

We do not share or sell any customer information with third parties. Our secure server provides maximum privacy.

PROCESS

How is everything made?

Coral & Tusk’s creative process is a special alchemy of illustration, machine embroidery and hand-finishing. A RISD-trained textile designer, Stephanie first creates her irreverent characters and bold pattern designs as original pencil drawings before she painstakingly redraws them stitch by stitch using specialized software. Once digitized, designs are machine-embroidered by our production partners in India. Every Coral & Tusk product retains the hand-drawn allure of the original illustration, with the satisfying tactile quality of stitches on cloth. Find out more about us HERE

Do you do any custom work?

No, we do not do custom work.

Can any design be embroidered onto any other type of product or size?

No, everything comes as you see it on our website. There are some reoccurring characters and designs you will see on different sizes or across different categories; however we do not work in this way. Each illustration is thoughtfully designed for the size and type of product you see it on.

Where is it made?

All of the design work and prototyping is done by designer Stephanie Housley in her Wyoming studio. Once the design phase is completed, our production partners in India machine embroider, cut, and sew each product. Our partners in India embrace our own company standards, maintaining quality working conditions with fair wages and benefits. All of our products ship from our fulfillment center in the United States and our pillow inserts are made in the USA. See about our entire process HERE.

CARE & MATERIALS

How should I care for my linens?

According to our own practices in the Coral & Tusk studio with how we care for our linen, as well as traditional linen washing and care recommendations, we have compiled a list of cleaning, storage and care for our linen products.

What type of inserts comes with my pillow?

Our pillows come with a 95/5 Feather Down insert. If you would prefer a down alternative polyfil insert, or no insert at all, we are happy to customize pillow insert orders. Please email hello@coralandtusk.com to inquire.

What kind of fabric do you use?

We use linen that is made from 100% unbleached and undyed natural flax fiber. There is an inherent beauty in the shade variation from one crop to another. This variation stems from a range of natural factors including weather and soil contributing to soft fluctuations in the natural tones which start from seed and end in a beautifully woven natural cloth. The indigo, fog, slate, vermilion, fuchsia and ivory fabrics are also 100% linen, custom dyed and woven for Coral & Tusk.

INFO

Are your products sold in stores?

Yes, we are lucky enough to sell to some really wonderful stores in the US and worldwide. Find the one closest to you HERE

Do you have a storefront?

No, we do not have a storefront location. Please check our stockist list HERE to find a store that carries Coral & Tusk close to you.

We do have a showroom in our Wyoming office where anyone can come and view the full line, including our fabrics and home decor. We are located in Pinedale, Wyoming, about an hour and a half Southeast of Jackson located at at 229 S Cole Ave. Pinedale, WY 82941 and are open by appointment only, call 718.388.4188.

Do you ever have sales?

Yes, we do have seasonal sales through our website or out of our studio space, we also participate in some craft fairs. Sign up on our mailing list to be the first to know about upcoming sales by entering your email at the bottom of our website.

Do you have a mailing list that I can be added to?

Yes, you can sign up for our email list at the bottom of our website.

Who should I contact for more information?

Please feel free to contact us at the studio with any questions at 718.388.4188 or write to hello@coralandtusk.com.

Why the name Coral & Tusk?

We wanted to choose a name that evoked beautiful imagery and good luck. Since coral and tusk are both auspicious materials, and both live on land and in the sea, it felt like the perfect combination. Our name is meant to allude to these precious materials in honor of keeping them intact in their natural habitat and being inspired by them, not harvested.